Last updated: 2026-06-03
Refund & Cancellation Policy
Last updated: 3 June 2026
This policy explains refunds and cancellations for purchases made on Seazly, operated by Anand Murugan, an individual based in India. Seazly sells digital software and content. Because our products are delivered digitally and, in the case of dossiers, generated on demand, the terms below apply.
1. One-time Trip Dossiers
A Trip Dossier is a digital product generated for you on purchase. Because the dossier is created and delivered immediately upon payment, one-time Dossier purchases are non-refundable once the dossier has been generated.
If you were charged but the dossier failed to generate or was not delivered due to a technical fault on our side, contact us and we will either re-generate and deliver it or issue a full refund.
2. Pro subscriptions
The Pro plan is a recurring subscription.
- You can cancel at any time. Cancellation stops future renewals; your access continues until the end of the current paid period.
- If you cancel a subscription, we will, on request, refund the unused portion of the current billing period on a pro-rata basis (calculated from the date you contact us to cancel and request a refund).
- We do not refund past completed billing periods.
3. Concierge
The Concierge offering includes a more detailed, reviewed plan prepared for you.
- Before substantial work has begun on your Concierge plan, you may cancel for a full refund.
- Once preparation of your Concierge plan has begun, refunds are handled on a pro-rata basis reflecting the work completed, at our reasonable discretion.
- Once your completed Concierge plan has been delivered, it is non-refundable, except where required by law.
4. Duplicate or erroneous charges
If you are charged more than once in error, or charged due to a billing fault, contact us with the details and we will refund the erroneous amount.
5. Third-party bookings
Seazly does not sell flights, hotels, insurance, eSIMs, tours, or other travel inventory. When you book or buy from a third-party partner through links in the Service, that purchase is governed by that provider's own refund and cancellation policy, and any refund must be sought from them directly. We cannot refund purchases made with third parties.
6. How to request a refund
Email support@seazly.com from the email address associated with your account, including your order details and the reason for the request. We aim to respond within a reasonable time and to process approved refunds to your original payment method. Refund processing times depend on your payment provider and bank.
7. Your statutory rights
Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law.